Retail Sales Associates

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Overview:
Twenty Degrees Chocolates has been the in-house chocolatier at Petit Philippe fine wine in Myers Park since 2010. As Charlotte’s premier chocolatier, our confections have been featured in the New York Times food section and Garden & Gun magazine. We are seeking friendly, dependable retail sales professionals for our South End boutique at 1930 Camden Rd. Ideal candidates enjoy fine food and confections and thrive on fulfilling customer’s needs. Must be available to work weekends and evenings. Positions are initially part-time, up to 20 hours/week, but may extend to full-time in the future.

Responsibilities:
• Customer service and sales
• Make/serve premium espresso and hot chocolate drinks
• Operate the Shopify POS and cash register
• Maintain inventory, merchandise products and keep store neat and tidy
• Open/close retail boutique

About you:
• Polished, upbeat, and adaptable with a background in high-end food and/or retail
• Adept at giving personal, attentive service
• Interested in customer service, sales and premium confections
• Professional, inquisitive and willing/able to learn about our products and industry
• Punctual and honest

Qualifications:
• Must be 18 years of age or older
• Must have customer service or retail experience
• Excellent communication skills, capable of building trusting relationships
• Ability to read and effectively communicate in English, in person, and in writing, with customers, peers, and management
• Must have superb telephone etiquette
• Ability to take initiative independent of direct supervision and also receive constructive direction
• Enthusiastic, friendly, and positive demeanor with a genuine desire to provide outstanding service
• Ability to work a flexible schedule, including evenings, weekends, and some holiday extended schedules
• High school diploma or equivalent; college degree preferred

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Physical demands:
This position involves constant moving, talking, listening, reaching, grabbing, and standing for several hours. May occasionally involve stooping, kneeling, crouching, climbing ladders, and lifting heavy boxes.