Technology Vendor Management Senior Analyst
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 18 million customers a week in the United States and Canada. With fiscal year 2019 sales of $72.1 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports its hometown Charlotte region and all communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Overview:
The primary purpose of this role is to establish, drive, create, and support the Technology Vendor Management Organization processes and procedures utilized to govern Technology vendors. This individual focuses primarily on “strategic” vendors while actively managing key activities including onboarding, offboarding, performance, and contract compliance. This role maintains positive relationships with Technology Stakeholders and Vendors, and partners closely with key stakeholders to define and maintain SLA’s, KPI’s, and other performance metrics. This role is expected to drive savings and efficiencies across the vendors within his/her scope of responsibility.
The individual in this role focuses on invoice management, vendor management, or software asset management. He/she works mostly independently and occasionally provides guidance and direction to more junior level analysts on the team.
Responsibilities:
• Manages “strategic” vendors regarding onboarding, offboarding, performance, and contract compliance
• Provides mentoring and guidance to more junior level TVM Analysts; may provide feedback and direction on specific TVM tasks
• Develops Vendor requirements and performance scorecards in partnership with technology areas
• Develops and presents vendor management assets that are clear and effective to communicate engagement objectives and expectations to vendors and cross-functional stakeholders
• Interprets and analyzes performance reviews from Vendors and Stakeholders
• Executes and supports all “strategic,” “emerging,” and “tactical” vendor renewals
• Identifies opportunities for process improvements and makes recommendations for best practices
• Develops relationships with cross-functional teams including finance and legal to ensure that all engagements remain compliant with company regulations
• Partners with Enterprise Strategic Sourcing as needed (Plan, Execute and Support) to ensure requirements and quality standards are met for sourcing efforts in assigned areas
• Partners with key internal resources to ensure an effective negotiating strategy is set and aligned to business requirements to obtain the best overall value based on performance
• Supports the overall software asset process for assigned area, as applicable to ensure compliance with terms and conditions of the current agreement
• Manages key Vendor and customer relationships within a category of spend to ensure on-going alignment to business requirements, for assigned area
• Supports the Vendor Management Leadership Team in the development of category strategies and approaches that are aligned to their business customer and responsible for the execution of those strategies and delivery of savings
• Maintains and updates the vendor database and key information
Qualifications:
Required
• Bachelor’s Degree in Business or related field and 4+ years’ experience in a procurement or business-related role managing vendor performance and driving SLAs, collaborating and communicating at the executive level and managing cross-functional project teams and resources OR 7+ years’ experience in a procurement or business-related role managing vendor performance and driving SLAs, collaborating and communicating at the executive level and managing cross-functional project teams and resources
• 3 years of experience with Tech Financial toolsets
• 2 years of experience analyzing data and quickly detecting data-related issues and solving problems
• 3 years of developing SLAs and KPIs
Preferred
• Experience with MS Project or other Project Management software
• Strong interpersonal skills, proven experience partnering with senior leadership and working with cross-functional teams (internal and external)
• Experience with Flexera
• Experience with spend management (e.g., PeopleSoft)
• Experience with contract negotiation and procurement
• Technology experience in the Retail industry
• Experience collaborating with geographically dispersed and/or international teams
