Accounts Receivable Analyst

What if the decisions you made changed the way the world communicates? What if you had the freedom of a startup and the resources of a global enterprise? You’d break new ground. Raise the bar for performance. And do career-defining work. That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral’s cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together. We’re the largest and fastest-growing pure-play provider in our space – growing at more than 30% every year, with a market capitalization of over $18 billion!

RingCentral Finance careers provide unmatched opportunities for professional and personal growth. You’ll lead change. Build new systems and processes. Collaborate with and learn from the best.

Overview:
We are looking to find a smart and proactive, Accounts Receivable Operations Analyst who will collect invoice payments in every aging category. He/She will carry out tasks related to bill collection. The role also entails research of missing and unresolved payment issues through account reconciliation.

Responsibilities:
• Consistently meet individual goals for AR by timely collection of payment with designated due dates & follow up on delinquent AR
• Lead dispute resolution process driving the process from discovery to resolution with closure resulting in the receipt of payment and/or refunding invalid charges
• Initiate process improvement through projects and education both as an individual as well as with the team
• Research, identify and authenticate customer payment methods for timely application
• Applying optimal Accounts Receivable techniques in collecting payment dues; monitor invoices and payment due statuses
• Responsible for monitoring reports for their assigned portfolio; reconciling accounts and reporting reconciliation findings to customer or other internal teams as needed
• Help on matters involving the application of cash and when necessary investigate unapplied cash remaining on the AR file
• Responsible for Analyze and document customer disputes of billing issues within outlined processes utilizing a project management approach to a resolution aimed at driving issues to closure and resulting in the successful collection of outstanding AR
• Build successful, strong relationships within the team and cross-functionally while partnering with other RingCentral departments that directly or indirectly affect collection activity
• Oversee SFDC cases for the entire team to ensure timely follow up, accurate reporting and assignment as well as clear, concise next steps needed to drive disputes to closure
• Offer solutions to problematic scenarios in an agile work environment

Qualifications:
• 3-5 years B2B collections experience
• Ability to adapt in a fast-paced environment
• SalesForce experience required; NetSuite experience is a plus
• Deep understanding of Collections, Cash Applications, and Billing procedures
• Strong attention to detail; goal-oriented
• Collaborative and Excellent customer service skills
• Outstanding written and verbal communication skills
• Microsoft Office Suite – intermediate level Excel skills

Benefits:
• Comprehensive medical, dental, and vision
• Flexible PTO
• 401K match and ESPP
• Complimentary organic breakfast and lunch daily, and fully stocked break rooms
• On-site gym with free yoga and boot-camp classes