Help Desk Technician

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Wyndham Capital Mortgage’s corporate culture empowers our employees. We strive to facilitate a greater sense of purpose in our jobs and lives. Your involvement will translate directly to continuous improvement in our systems and processes. We also believe in a deeply rooted culture based on caring for our employees in ways that will empower them to care for each other and our customers. Wyndham Capital Mortgage, founded in 2001, is a Direct to Consumer Lender, active in 45+ States and has more than 250 employees in Charlotte, North Carolina.

Overview:
Wyndham Capital Mortgage is seeking a Help Desk Technician! Join a company whose CEO was inducted into The Mortgage Innovator’s Hall of Fame in 2018 for our use of Technology in the industry! Technology is a huge piece of what sets Wyndham Capital apart from its competitors and we are looking for key players to bolster our talented department!

Responsibilities:
• Maintains, analyzes, troubleshoots, and repairs computer operating systems, hardware, and computer peripherals.
• Responds to all level end user support requests and documents resolution via help desk software.
• Configures and deploys computers for new hires as well as assisting in reconfiguration and desk moves.
• Supports and maintains user account information including rights, security and systems groups for network, software, and vendor programs.
• Assist the SVP of Technology with clerical duties to ensure that personnel and assets across the enterprise are well coordinated.
• Familiar with: standards, concepts, best practices, and procedures within the enterprise.
• Monitors and enforces corporate data integrity and security policy.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks and works well under general supervision, a certain degree of creativity and latitude is required.
• Act as a leader and mentor to junior members of team

What We Need:
• All WCM employees must be able to work cooperatively as team members.
• Networking experience a plus
• Troubleshooting software issues
• Must strive to demonstrate WCM values in daily work on a consistent basis: integrity, leadership, productivity, loyalty, quality, pragmatism, reliability, and progress.
• Must have user support skills, especially interpersonal communication and patience.
• Handle multiple priorities / tasks at the same time.
• Must be able to independently plan and balance workload.
• Ability to solve problems logically and efficiently.
• Excellent communication / interactions skills.
• Must maintain thorough documentation and possess excellent attention to detail.
• Ability and willingness to learn quickly and seek assistance when appropriate.
• Ability to lift 50 lbs. and work in cramped spaces.

Education and Experience:
• 3+ years of experience in a computer related capacity.
• Working support knowledge in Windows 7/8/10 and Server 2008/12/16.
• Working support knowledge with Microsoft Office, Outlook, Adobe Acrobat, Internet Explorer, Remote Desktop, printing, computer hardware (PC and laptop), and web-based applications.

You are someone who:
• Strives to provide +1 Service to ensure success, to both internal teams and external clients
• Has the upmost integrity, period.
• Is naturally curious – you enjoy seeking out and applying new things in your job
• Knows how to make smart, informed decisions
• Has passion for your job and positive energy that is infectious!
• Cares about your work and performance, and you want to provide impact across the organization
• At times, can be innovative and not afraid to bring big thinking and ideas to the table
• Is able to deliver influential communication to others

The Perks:
• Group health coverage (medical, dental, & vision)
• Paid Time Off
• Employee Assistance Programs
• Pre-tax health spending account (HSA)
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• 8 hours of Volunteer Time Off
• Employee discounts (fitness, phone)
• Wellness events