VIDC Program Manager

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Overview:
Oversee the daily clinical operations, staffing, and equipment of the Ophthalmic Imaging department to ensure quality care to the patients and support for the physicians by providing medical treatment and medical care services to patients by performing duties within the scope of the policy and procedures defined by Charlotte Eye Ear Nose and Throat Associates.

Responsibilities:
• Document patient encounters properly in accordance to CEENTA compliance guidelines in electronic medical record software in a timely manner
• Maintain OSHA standards to ensure sterilized and safe environment
• Maintain CEENTA Compliance standards in regards to patient demographics and medical information
• Perform assessments using equipment to provide accurate results
• Educate patient on testing procedure
• Evaluate practice performance using various reports and data to make recommendations on how to improve or maintain individual physician’s practice and the practice as a whole
• Assist interviewing, train new employees and coach current employees to perform up to expectations
• Participates on key project teams and consults with management to ensure department complies with all federal OSHA including equipment maintenance and inspection guidelines, appropriate risk management practices to ensure efficient, safe maintenance and growth of the department at Charlotte Eye Ear Nose and Throat and its affiliates
• Point person for both the Imaging equipment and software vendors to assist in troubleshooting as needed
• Develop and oversee weekly staffing schedule for over a dozen physician practices’ visual imaging staff to ensure adequate patient access, efficient throughput, and optimal utilization of equipment
• Assess workflow efficiency improvements for visual imaging processes and staff
• Effective and collaborative communication skills for regular, pertinent communication with staff, physicians, managerial colleagues, and senior leadership
• Strong initiative to develop direct reports and continuously improve the areas of oversight
• Achieve strong customer service levels to ensure an exceptional patient experience, inclusive of appropriate staff selection, team development, and ongoing accountability

Supervisory Responsibilities:
Carries out supervisory and managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting with interviews, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Effectively communicates with physicians, practice managers, and leadership; deriving improvement projects for an exceptional patient experience, improved workflow efficiency, and optimal utilization of resources. Contribution to and attendance at relevant committees.

Qualifications:
• Individuals must have performed necessary tasks to meet or exceed expectation of Charlotte Eye Ear Nose and Throat Associates. The requirements listed are representative of the knowledge, skill, and/or ability required.
• Education and/ or Experience: Four-year applicable degree and 3 to 5 years of relevant work experience preferably in a supervisory role.
• Ability to follow procedures and processes in accordance to CEENTA standards utilizing: (may vary by specialty and/ or physician)
• Network computer software applications, practice management software and applicable electronic medical record software
• Ability to follow procedures and processes in accordance to CEENTA standards utilizing: (may vary by specialty and/ or physician)
• Humphrey Visual Field Machine (standard automated perimetry)
• Goldman Visual Field (manual perimetry)
• A- Scan
• OCT immersion and non immersion (scan retina, macula, optic disc)
• Topography measurements (tms -4 or pentacam)
• Fundus camera
• Fundus flourescein angiography
• Language/Mathematical Skills: Ability to read, write and comprehend simple instructions, short correspondence, and memos and appropriate document patient encounter within scope of responsibility. Ability to add, subtract, multiply, and divide. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Certificates and License:
• COA (Certified Ophthalmic Assistant), CRA (Certified Retinal Angiographer), and Phlebotomy Certification preferred.