Charlotte and Western Carolina Market Leader, Center for Private Business

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.

Overview:
The Charlotte and Western Carolina Market Leader will oversee and have sole responsibility for member prospecting, recruitment, onboarding, and retention, as well as continued relationship management for the Center’s Charlotte and Western Carolina regions.

Job Description:
• Manage all tasks related to prospecting and recruitment of new members
• Maintain a prospective member pipeline
• Seek out and pursue prospective members for membership
• Manage all communications to prospective members
• Clearly and accurately describe the Center’s functions, value proposition, and upcoming programs to prospective members
• New Member Experience Management
• Manage all aspects of new memberships, including onboarding
• Confirm that new members have joined, paid, and successfully onboarded to the Center’s membership
• Provide new members with a thorough orientation of Center resources
• Existing Member Experience Management
• Manage all functions related to members’ experience
• Host annual membership calls to gain relevant information about the membership experience
• Facilitate ongoing needs assessment of members and relay feedback to the team
• Provide ongoing assistance to all members to maintain excellent satisfaction and retention
• Provide continued stewardship of regional members throughout the year
• Attend Center programs
• Data Management
• Use the Center’s data management platform to manage prospects and members
• Maintain and update member’s data and information in the Center system
• Center Development and Strategy
• Create and implement new strategies that enable Center growth
• Manage membership activities to align with Center’s budget
• Provide regional expertise and perspective to the Center team
• Serve on the Programming Review Committee as a regional representative
• Attend weekly team meetings as a part of the Center staff team

Requirements:
• Statewide travel required
• Required Education, Knowledge, Skills, Abilities:
• Bachelor’s degree with experience with privately owned businesses, sales, or related experience, or an equivalent combination of education and experience
• 3-5 years’ of experience in membership management with oversight of large database
• Working knowledge of membership management techniques
• Possesses the savviness to interact effectively and skillfully with business leaders
• Strong attention to detail
• Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community
• Ability to demonstrate effective communication skills both verbally and in writing
• Ability to self-direct and organize workflow
• Knowledge and understanding of the business community practices and customs