Customer Service and Wholesale Assistant

Bella Tunno is purpose-driven baby accessories brand with a vision ending child hunger. Our products are bright, modern and personality-filled. Since our launch in 2005, we have been placed in over 3,000 doors nationally and work with multiple key accounts, such as Target, Nordstrom and Buy Buy Baby. We have never sold a product without donating to our charitable fund, the Matt Tunno Make a Difference Foundation and also donate one meal to one American child for every product sold. We’ve donated over 3,000,000 meals to date.

Overview:
The Customer Service and Wholesale Assistant will be a task and results-driven individual with strong communication skills and a love for people. They will have a clear understanding of systems and reporting. The person in this role will be responsible for entering, processing and managing all wholesale and retail orders. They will be a positive problem solver and work to find the best solutions to issue for both the customer and the brand.

Skills:
• Strong interpersonal skills
• Exceptional written and verbal communication skills
• Familiarity with data analysis and reporting
• Hardworking, persistent, and dependable
• Positive and enthusiastic
• Highly organized and detail-oriented
• Solid computer proficiency, particularly with Microsoft applications (Word, Excel, PowerPoint)
• Self-directed, solution-oriented and able to perform daily responsibilities without supervision

Responsibilities:
• Answer all customer service phone calls and emails. Customer inquiries include placing orders, checking on order status, damage claims, product information, etc
• Work with sales manager to communicate backorders, out of stock items and promotions to sales team and customer base
• Upload wholesale orders from showroom order management systems daily
• Enter orders faxed, called or emailed in to Bella Tunno
• Process payment for wholesale orders
• Review backorder / order processing reports and work with sales manager to communicate with sales force
• Assess inventory daily and work with director of operations to problem solve out of stock items
• Follow up with customers to confirm their satisfaction
• Invoice all customers on terms
• Export all orders to fulfillment house daily
• Follow up weekly on Accounts Receivable
• Day-to-day contact with fulfillment house
• Monitor performance to ensure orders are shipping accurately and on time
• Manage all orders submitted through the Bella Tunno Portal
• Process, ship and own customer service for portal orders
• Manage all orders submitted through the Faire Portal
• Process, ship and own customer service for Faire portal orders
• Receive and review new account applications
• Work with new accounts to develop new orders specific to their store
•  Manage customer service for www.bellatunno.com via the customer service email and phone number. Customer inquiries include placing orders, checking on order status, damage claims, product information, etc
• Day-to-day contact with fulfillment house. Monitor performance to ensure orders are shipping accurately and on time
• Manage retail promotional calendar and implement promotional content on website
• Enter and manage items, images and product content on website
• Testing website regularly to advise the team of needed updates or broken links
• Plan and implement local warehouse sales
• Prepare gifts for local charity auctions and celebrity giftingAssist in coordinating Bella Tunno photoshoot twice a year
• Serve as a liaison with participants for local focus groups and mom club product testing
• Order office supplies
• Assist with administrative needs