Lead Product Manager – Tax Product Vertical
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we’re best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), filing their taxes with Credit Karma Tax and growing their savings* — all for free. Credit Karma has grown significantly through the years: we’ve added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in San Francisco, Charlotte, Los Angeles, Leeds, London and soon Oakland.
Credit Karma is committed to a diverse and inclusive work environment. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth.
As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated. Credit Karma is also proud to be an Equal Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. We prohibit discrimination of any kind and operate in compliance with the San Francisco Fair Chance Ordinance.
*Banking services provided by MVB Bank, Inc., Member FDIC
• To get the next level for the company and for our product, we need to deliver on powerful innovations. We fully expect the product to look dramatically different in the coming years than it does today, expanding from a good product into a bigger and better one. Entrepreneurs are welcome, and many of our product team were former founders and CEOs. Additionally, we also require the ability to succeed at scale. We are building many projects in parallel, and you will have constraints and challenges that exist in a larger, more complicated company.
• Many of our successful PMs do not have engineering or software degrees. We find that grit matched with analytical, business and domain experience are just as critical, and we evaluate each skill and match it with an appropriate role.
• We recruit generalists since they thrive in a growth environment. Most of our PMs work on more than one initiative in their first year, and almost certainly within their second. Prepare to be challenged and work on projects that range from immature pre-product fit to larger, market leading initiatives.
• Product management is a discipline of mastering responsibility often without authority. This skill matters even more in a large growth company and we’ve found this is often connected with a person’s soft skills or emotional intelligence (EQ). We screen for high EQ and coach how to improve this, as it’s quite connected to our culture and what sets our team apart from the industry.
• One of our fundamental beliefs is that diversity delivers a better set of products and outcomes for our consumers and business. As such, we seek to create safe environments so that each employee can be their best self and do their best work. The product management team is the foundation for this value and it leads to the broadest, most diverse and joyful exchange of ideas and innovations. PMs who are used to being the loudest voice in the room winning or creating conflicts to find a path forward struggle to succeed in our team.
• We divide our team into three levels: individual contributors (ICs), leads, and executives. Our ICs titles are Associate Product Manager, Product Manager, and Senior Product Manager. These ICs are experts at shipping software with increasing scope and complexity. Even at these levels, given the hyper-growth we are experiencing, these PMs own the crafting and execution of features or sections of the product. Their core skills include excellence in partnership, communication, distilling requirements, and prioritization with cross-functional teams.
• Our lead titles are Staff Product Manager, Associate Director, and Director. Leads are responsible for one or more product areas in the product, often managing small teams or creating new products and roadmaps from the beginning. This requires mastery of working in a scaled environment and solving consumer and financial partner opportunities and constraints. Successful leads have worked at scale previously, delivered on successful products in their past, have excellent core product management skills, and can innovate.
• Management experience is desirable but not required. We do expect this level to mentor other PMs and teams across the whole company. Our leads typically do not manage large hierarchical teams, instead favoring small, swift moving cross-functional pods that are as self-contained as possible. If you like innovating at scale in a hands-on builder environment, a senior product management position might be for you.
• Lastly, our executive titles are Senior Director and Vice President. PM executives own a business area or a complete product line, often managing a set of leads. This level not only has the responsibility to build out their product area but also partner with other senior leaders across the company to shape the culture and future direction of our company.