Full-Time Sales Associate

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The Golden Carrot is a retail jewelry store dedicated to carrying a special selection of carefully curated fine jewelry with a delicate aesthetic, handmade by independent designers. Our pieces include work by Ariel Gordon Jewelry, Maya Brenner, Jennie Kwon Designs, Wwake, Zoe Chicco, EF Collection and many more.

Overview:
We are re-opening our brick and mortar shop in the heart of South End and we are currently seeking a Full-Time Sales Associate to begin work in the month of September.

Candidates must be responsible, organized and pay high attention to detail and quality. Excellent customer service skills are needed. Prior jewelry experience is not required, but an overall appreciation for fine jewelry is a bonus. Our aim is to build genuine relationships with our customers and therefore an open, friendly demeanor is extremely important.

Responsibilities:
Customer service
• Demonstrate a complete knowledge of the designers and a thorough understanding of the merchandise.
• Determine each customer’s unique needs and offer suggestions and/or alternatives when needed.
• Operate the POS system (Shopify).
• Assist customers with repair needs by creating a thorough “take-in” form.
• Assisting customers with their custom and “special order” needs.
Inventory management
• Quarterly inventory checks.
• Re-stocking inventory on the sales floor.
• Maintaining up to date price lists.
• Preparing Purchase Orders.
• Receiving, inspecting and checking-in fulfilled Purchase Orders.
• Styling and remerchandising the product and storefront window.
Website maintenance
• Website maintenance and upkeep (products, images, descriptions, etc).
• Must be proficient at data entry exercises.
Social media
• Marketing and raising brand awareness via social media platforms.
• Developing periodic email campaigns using Adobe programs.
Communication
• Ensuring the timely fulfillment of all custom orders and repairs.
• Going the extra mile to satisfy customer needs and expectations.
• Making sound, well-informed and objective decisions that positively impact business results.
Support
• Support all day-to-day store functions and e-comm shipping as needed
• Attend store functions, events, photoshoots and meetings as necessary

Other details:
• Compensation is based on experience.
• This is a full-time position with hourly pay. Working 5 days a week with one weekend day is required.
• Must be based in Charlotte and have reliable transportation.