Volunteer & Community Engagement Coordinator (HIRED)
The Volunteer and Community Engagement Associate is responsible for creating volunteer and community engagement opportunities which support the needs of CIS students and leverages effectively the time and resources of individuals and community and corporate groups. The Associate recruits, places, coordinates, manages and provides continuous cultivation of volunteers by working with the CIS Social Capital Coordinators and other development team members and program staff. The Associate will retain and prospect volunteers through partnerships with corporations, civic groups, communities of faith, local colleges and universities and other local organizations. The Associate is also responsible for cultivating other individual volunteers and volunteer groups in the community through the agency website, volunteer web portals, speaking engagements, United Way and other work place campaigns, Chamber, corporate fairs,and other opportunities.
Essential duties and responsibilities:
• Oversee and enhance the entire CIS volunteer platform including the CIS Success Coach mentoring program.
• Oversee recruitment, application process, orientation, onboarding and other continuing education training, support and retention and recognition of all CIS volunteers. Incorporate the “Developmental Relationships Framework” in community connections and relationships with our students.
• Regularly assess internal policies, procedures, tools and other resources for volunteer recruitment, staff and volunteer training, data management, communication and support, volunteer-student matching, volunteer program evaluation and recognition.
• Identify, participate in and evaluate the effectiveness of various recruitment efforts, including representation at Volunteer/Community Fairs, postings on volunteer recruitment websites and attendance at relevant community initiative meetings.
• Manage the volunteer pre-screening process, including volunteer interviews and background checks and working with CMS as needed and notifying program staff when volunteers have been approved.
• Coordinate with CIS Programming Staff to assess needs for volunteers for each school site and/or program and tailor recruitment activities and volunteer placement to match the program/school needs to the interests, skills, schedules and location of individual volunteers. Ensure opportunities are tailored to meet the needs of students enrolled in the respective CIS differentiated service role.
• Maintain and build relationships with all CIS Site and Program Coordinators, CMS Office of Strategic Partnerships, CMS school site staff, where appropriate, as well as the volunteer coordinators of corporate/civic/college organizations.
• Provide and monitor accurate information for Volunteer Database maintained in Raiser’s Edge.
• Actively share and coordinate community engagement and connection opportunities for students with the team.
• Develop and generate periodic reports of volunteer activity for site staff, board meetings and any grants requesting this information.
• Manage budget for volunteer training and appreciation budget. Provide ongoing updates to Public Relations/Marketing Director for print and digital media, such as the CIS Website, CIS print and electronic newsletters and social media platforms to support volunteers and assist with growing the CIS community network and donor base.
• Represent CIS on community volunteer and mentoring platforms.
• Serve as CIS liaison for established partner collaborations such as tutoring programs, SHARE Charlotte, etc.
Cultivation and management of partner in-kind resources
• Accountability for process, documentation in Raiser’s Edge, appropriate distribution and acknowledgement of in-kind donations of goods and services.
• Cultivate new in-kind donors and steward existing relationships. Support of Total CIS Program.
This position will work to create and maintain working relationships with the:
• Communities In Schools Leadership Team.
• Communities In Schools Site Coordinators and other school team personnel.
• Charlotte-Mecklenburg Schools Volunteer Coordinator and Partnership Office.
• Volunteer Coordinators from local colleges, agencies and corporations.
• Communities In Schools Board of Directors.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
These core competencies are as follows:
• Strong interpersonal communication skills (written and verbal) with ability to establish relationships with a wide variety of stakeholders.
• Ability to develop and lead training sessions for volunteers including mentors.
• Ability to motivate and influence others.
• Strong judgement skills.
• Independent worker with strong organizational skills and project management skills.
• Adept at relating to the corporate, faith and civic community with ability to contextualize various stakeholder situations.
• Awareness of cultural competency.
• Proficient in Microsoft Word, Excel and Power Point office software with ability to build/utilize a database. Raiser’s Edge software experience a plus.
• Ability to analyze and synthesize data.
Education and/or experience:
• Candidates must have at least a bachelor’s degree and 1 year of relevant experience in public administration, social services, psychology or education or related field and demonstrated success in building community partnerships.
• Must have a valid driver’s license and automobile insurance, with an acceptable driving record.