Database Manager

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The job:
Responsible for establishing business rules, maintaining documentation of data and reporting protocols, assisting in the development and implementation of best practices for the management of Organizational database including the assurance of database policies and procedures, data integrity, data extraction, report customization and analysis. Supports staff with the use of databases in the Organization.

Essential duties and responsibilities include the following:
• Maintain the overall integrity and quality of the Organization’s primary database (currently Altru) including regular data reviews, enforcement of database business policies and procedures, business rules and other set-up functions of the database.
• Periodic review of Organizational procedures for use of Altru to increase efficiency and enhance performance.
• Optimize the use of the database across the Organization by staying current on upcoming enhancements of functionality. Determine how best to utilize new enhancements and impact on policies and procedures. Evaluate changes required to policies and procedures and where necessary obtain the appropriate approval for such changes. Guide staff in the appropriate use of new and existing functions.
• Provide support and training in the use of the applications, including orientation for new staff, specialized training in response to changing roles, new business processes and new database functionality.
• Provide technical assistance to users and resolve application and database related issues as needed.
• Manage the relationship with the software vendor’s support team, escalating issues that require immediate resolution, advocating for fixes/patches to the application as well as needed enhancements as appropriate.
• Lead cross-departmental discussions concern use of database, information required, new policies and procedures, enhancements etc. to ensure that appropriate information and changes are made and that all appropriate parties are aware of such changes.
• Manage the flow of information from requesters of new data required in the database to ensure that all appropriate information is provided and in a timely manner. Set appropriate timelines for the completion of such information and communicate time lines to end users.
• Update database information as deemed necessary.
• Maintain database security for all users, setting appropriate levels for each segment of the database.
• Establish and maintain physical database parameters. Develop protocol for data processing. Monitor database performance and communicate with vendor when there are performance issues.
• Update or cause to be updated all web information from Altru as deemed necessary.
• Control the distribution of comp tickets to all departments.
• Other duties may be assigned.
• Lead reporting efforts for the creation, documentation and support of database information through standardized reporting.
• Develop and maintain reports using Altru query tools as well as Microsoft Excel and other tools as may be necessary.
• Provide training on use and preparation of the reports created as well as the “canned” reports within Altru.
• Perform or coordinate data mining of the database for historical data information as needed or requested.
• Projects Serve as primary lead on technology projects that integrate data to and from the Altru database, as deemed necessary.
• Manages users of the database and identified super- users.

• Solid understanding of the principals of database management and business process workflows as they relate to the database and the application.
• Ability to understand business process, evaluate those processes and provide alternative processes as the need arises.
• Strong analytical and problem solving skills.
• Ability to manage multiple projects simultaneously with high degree of accuracy and attention to details.
• Work both independently and collaboratively to accomplish responsibilities, projects, goal of other departments and of the Organizations.
• Organize work to meet deadlines.
• Provide excellent customer service both internally and externally.
• Exhibit excellent written and oral communication skills with the ability to work with both technical and non-technical users.
• Proficient in the version of Microsoft Office most widely utilized by the Organization with advanced skills in Excel.
• Ability to troubleshoot hardware and software problems is highly desirable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and experience
• Bachelor’s degree from four-year College or university, 2-5 years related experience and/or training or equivalent combination of education and experience.
Language ability
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Math ability
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts of basic algebra and geometry.
Reasoning ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned.