Customer Service Manager and Wholesale Assistant

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Bella Tunno is a fashion-forward and philanthropic baby accessories brand with a vision of making the world a better place. Our products are bright, modern and different. Since our launch in 2005, we have been placed in over 3,000 doors nationally and work with multiple key accounts. We have never sold a product without donating to our charitable fund, the Matt Tunno Make A Difference Foundation and also donate one meal to one American child for every product sold. We’ve donated over 1,500,000 meals and counting.

The job:
The Customer Service Manager and Wholesale Assistant will be a task and results driven individual with strong communication skills and a love for people. They will also have a strong understanding of systems and reporting. The person in this role will be responsible for entering, processing and managing all wholesale and retail orders. They will serve as a liaison between boutique and retail customers and the rest of the Bella Tunno team.

Core responsibilities:
Wholesale/customer service management
• Manage wholesale customer service.
• Answer all customer service phone calls and emails. Customer inquiries include placing orders, checking on order status, damage claims, product information, etc.
• Work with sales manager to communicate backorders, out of stock items and promotions to sales team and customer base.
Wholesale order processing
• Upload wholesale orders from showroom order management systems daily.
• Enter orders faxed, called or emailed into Bella Tunno.
• Process payment for wholesale orders.
• Review backorder/order processing reports and work with sales manager to communicate with sales force.
• Assess inventory daily and work with director of operations to problem solve out of stock items.
• Follow up with customers to confirm their satisfaction.
• Invoice all customers on terms.
• Export all orders to fulfillment house daily.
• Follow up weekly on Accounts Receivable.
• Day-to-day contact with fulfillment house. Monitor performance to ensure orders are shipping accurately and on time.
Retail/customer service management
• Manage customer service for
• Manage retail promotional calendar and implement promotional content on website.
• Entering and managing items, images and product content on website.
• Day-to-day contact with fulfillment house. Monitor performance to ensure orders are shipping accurately and on time.
Local events coordinator
• Plans and implements local warehouse sales.
• Prepares gifts for local charity auctions.
• Assists in coordinating Bella Tunno photoshoot twice a year.
• Liaison with participants for local focus groups and mom club product testing.
Office management
• Order office supplies.
• Assist with administrative needs.
• Organize samples.

Key skills, experience and requirements:
• Strong interpersonal skills.
• Exceptional written and verbal communication skills.
• Familiarity with data analysis and reporting.
• Hardworking, persistent and dependable.
• Positive and enthusiastic.
• An interest in individual needs and points of view.
• Respect for others’ unique personalities.
• Highly organized and detail-oriented.
• Solid computer proficiency, particularly with Microsoft applications (Word, Excel, PowerPoint).
• Self-directed, solution-oriented and able to perform daily responsibilities without supervision.
• 2 years retail or related work experience.
• College degree required.

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